14 Interview Questions and Answers for ITIL Certified Professional

An ITIL Certification quite critical that you must attempt the interview of ITIL very seriously and follow the following Question answers before attempting the interview.
  1. Can ITIL reduce the cost of IT investment in an organization?
  2. How and who determines a proposed change in the Change Management process?
  3. Define SLA and its types?
  4. What is OLA?
  5. What is the significance of SACM?
  6. What is need of CSFs?
  7. When will you generate an SDP?
  8. Name two service management processes, in ITIL Certification?
  9. Define the correlation between, Availability service time, downtime and availability?
  10. How will you go about when a Change request is made?
  11. Define PDSA cycle?
  12. Define Balanced Scorecard?
  13. How is ITSCM associated with BCP?
  14. Name ITIL Based Models usually incorporated by organizations?
To Know the answers to this question click here